Refund policy

Last updated: October 4, 2026

This store is operated by Pharmacose Music, LLC ("we", "us"). Every item is printed on demand: it is made for your order after you place it, and is not pulled from existing stock. Because of that, our return rules are narrower than at a store that holds stock. Please read them before you order.

What we cover

We will replace or refund an item if, within 30 days of delivery, you tell us it arrived:

Defective: for example, a hole, a broken seam, or a print that is peeling or cracking on arrival.
Misprinted: the wrong design, a print that is clearly off-centre, smudged or missing, or colours that are clearly wrong. Small colour differences between the photos on screen and the printed item are normal and are not a misprint.
Damaged in transit: the item arrived torn, stained or wet because of shipping.
Wrong item: a different size, colour or product from the one shown on your order confirmation.

What we do not cover

Size or preference. We do not accept returns or exchanges because an item does not fit, or because you changed your mind. Please check the size guide on the product page before you order.
Damage caused by washing, drying or wear after delivery. Care instructions are on each product page.
Orders sent to an address that was entered incorrectly at checkout. See our Shipping policy.
Claims made more than 30 days after delivery.

How to make a claim

Email us at pharmacosemusic@gmail.com within 30 days of delivery.
Include your order number.
Include clear photos: one of the whole item, one close-up of the problem, and, for a wrong-size claim, one of the size label.
Tell us whether you would like a replacement or a refund.

We reply within 2 business days. You do not need to send the item back: once we approve your claim, you can keep it.

Replacements and refunds

For an approved claim, you choose:

Replacement: we send a new item at no cost to you, including shipping. It goes through the same production and delivery times as a new order.
Refund: we refund the item price and the shipping you paid for it, to your original payment method. Once we approve the refund, your bank or card issuer may take 5 to 10 business days to show it.

If the item is no longer available, we will refund you.

Cancelling an order

Production often starts soon after you order. You can cancel for a full refund within 2 hours of placing your order by emailing pharmacosemusic@gmail.com with your order number. After that, we will try to cancel, but if production has already started we may not be able to.

Lost packages

Contact us if tracking shows no movement for 10 business days, or if your order has not arrived 30 days after it shipped. We will look into it with the carrier. If the package is confirmed lost, we will send a replacement or a refund, your choice. If tracking shows the package was delivered, please check with neighbours and the carrier first, then contact us.

Your rights

This policy does not limit any rights you have under the consumer laws that apply to you.

Contact

Questions about a return or refund: pharmacosemusic@gmail.com